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Title: Enrollment Operations Assistant

Division: Strategic Enrollment Management

Department: Undergraduate Admissions

FLSA Status: Non-Exempt

Salary Range: Grade 7: $16.02/hour

EEO Job Group: 5 E5

The Enrollment Operations Assistant performs various functions within Undergraduate Admissions with emphasis on admission processing. This position is responsible for assisting with processing new applicants and new student enrollment data and actively collaborates with other university staff involved in various aspects of admissions and records processing, to ensure that related processes are completed in a timely manner.

Duties/Responsibilities 

• Perform significant data entry, verification, updates, evaluations, and reviews using multiple student information databases to include the CRM.

   

• Create queries in the CRM to assess critical data points needed or missing (such as student type, status, term, etc.).

   

• Assist with performing data imports and exports from the CRM to support enrollment initiatives that may involve other campus units and divisions.

   

• Handle telephone and email inquiries.

   

• Perform duties involving document management, scanning, indexing, and verifying documents and data. Manage incoming mail, processes for marking documents as received and scanning materials after review.

   

• May correspond with students about application statuses, questions, requests, or decisions rendered on applications, regarding admissions.

   

• May track and pre-treat college transcripts, following procedural training, documentation and guidance from functional leads and supervisors.

   

• Perform a broad array of admissions processing and customer service functions.

   

• Maintain a strong working knowledge in various steps of the enrollment process including specialized areas such as financial aid, orientation, and advising.

   

• Demonstrate strong team relationships by working collaboratively with direct team and other departments.

   

• Assist Assistant Vice President for Undergraduate Admissions and/or Director of Undergraduate Admissions with special projects as identified.

   

• Other duties as assigned.

Required Knowledge and Skills

• High school diploma or GED required.
  
  
• Three years of business office experience, or a combination of education and experience required.
  
  
• Ability to communicate effectively, both orally and in writing, with various constituents including students, professional organizations, government agencies, vendors, and other offices within the University.
• Must be able to shift priorities at a moment’s notice and several times throughout the day.
  
  
• Refined organizational and time management skills required.
  
  
• Demonstrated computer, data entry, and word processing skills required. Experience with and understanding Microsoft Office – particularly Outlook, Word, Excel, and PowerPoint are required.
  
  
• Ability to manage multiple projects with a high level of accuracy on tight deadlines in a fast-paced environment with frequent interruptions required.
  
  
• Ability to assume responsibility and work under limited supervision exercising independent judgment required.

Preferred Knowledge and Skills

• Associate degree or previous college coursework strongly preferred.

Regular Work Hours/Travel Requirements

About USI          

The University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for this position include:

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 7% of annual salary.
• Full tuition fee waiver for employees/75% for spouses and dependent children.
• Accrue up to 10 paid vacation days per fiscal year – accrual increases after 4, 7, and 11 years of service

For more information about the benefits that USI offers, please visit www.usi.edu/hr/benefits.

• Resume

Pre-Employment Screening

A background check will be required for employment in this position.

Authorization to Work in the United States

USI will not sponsor an employment-related visa for this position.

Interview Accommodations

Persons with disabilities requiring accommodations in the application and interview process please contact the Associate Director of Human Resources, Constance Hermann, at cjhermann1@usi.edu or (812) 461-5363. Contacting the Associate Director of Human Resources is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at HumanRes@usi.edu or (812) 464-1815.

EEO Statement

USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities