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Title: Manager, Housing and Residence Life Facility Operations

Division: Finance and Administration

Department: Facility Operations and Planning

FLSA Status: Exempt

Salary Range: Annual Salary

EEO Job Group: 2 E2

Position Summary

The University of Southern Indiana is accepting applications for Manager, Housing and Residence Life Facility Operations.

Reporting to the Assistant Director of Facility’s Operations and Planning, this position collaborates with the USI Facility’s and Housing Departments to provide strategic leadership for planning, improvements, and upkeep of the Housing Complex to support the University of Southern Indiana’s mission, vision, and strategic plan. The Manager will provide leadership and direction in the administration and operation of the Housing Facility’s Operations organization, facilities, grounds and infrastructure. Collaborating with the Facility’s and Housing organizations the Manager shall implement practices and tactics that continuously improve the quality, safety, and cost effectiveness of all aspects of the organization, the services they provide, and operation of the campus facilities, grounds, and infrastructure. This role has leadership and oversight responsibility in the care of all facilities, grounds, and the utility and transportation infrastructure; Operations staff; minor capital project management; setting budgets and managing expenses; providing efficient utility services; and Operations contracted services.

Housing and Residence Life includes over 700,000 square feet of facilities (including: four 200-bed residence halls, 43 apartment buildings totaling 583 apartments, and 3 office buildings,) 400 acres and 1.5 million square feet of buildings. Housing and Residence Life Facility’s Operations includes units with responsibility for building maintenance, grounds care, and custodial services.

Duties/Responsibilities 

• Provides leadership to and directly manages Housing and Residence Life Facility Operations. Develops and encourages a team culture with expectations of mutual respect, professional growth, excellent customer service, accountability, safe operations, and high quality of work. Promotes efficient use of our natural and financial resources, long and short-term planning and budgeting, and preventive practices.
  
  
• Certifies Housing and Residence Life (HRL) facilities, transportation surfaces, and grounds are maintained at the expected level of quality, operation, and safety.
  
  
• Evaluates the Housing complex’s needs continually to determine what services, equipment, and materials, changes, and improvements are necessary to meet expectations. Collaborates with Facility’s and Housing Administration to explain the needs and probable costs, then prioritizes and seeks funding. For approved and funded projects submits project scope and preferred schedule to Facility’s Planning, collaborates with Planning on schedule, project scope and budget.
  
  
• Oversees Housing Facility’s Maintenance, Custodial, and Grounds Staff. Has direct responsibility for: enabling the success of Housing Facility’s Operations’ personnel; setting expectations of staff; ensuring Operations tasks, practices and procedures enable these expectations to be met and are performed safely; providing qualified staff; defining staffing needs, hiring, determining need for and arranging for training; collaborates with Facility’s Administration and Human Resources to solve personnel issues; counsels and gives disciplinary actions as necessary; oversee, and authorize, timesheets, vacation and time-off requests. Completes evaluations of direct reports. Updates job descriptions of all Facility’s staff. Trains Housing Facility’s Supervisor and Leads. Recruit, select, train, and supervise student workers
  
  
• Assesses the capabilities of Housing and Campus Staff to determine services they can provide, and those services vendors will need to supply Arranges training to improve the capabilities of the Housing Staff. Works in partnership with Campus Facility’s Operations for technical support and assistance.
  
  
• Appraises equipment, parts, and materials to determine needs for additional or different types to improve services provided by Housing Facility’s staff. Seeks to fulfill these needs as budget allows. Makes special requests beyond current budgeting capabilities.
  
  
• Directs and oversees all facility, grounds, and infrastructure immediate repair needs, contractual services, infrastructure, and shorter-term construction projects. Including: repairs of and return to service of utility outages; damages caused by mother nature or infrastructure failures; renovation projects; repairs, snow/ice removal; preventive maintenance, mandatory inspections and tests, and other facility operational services. Identifies qualified vendors as needed, prepares project cost estimates, and obtains quotes and bids for repairs as needed. Coordinates and monitors work and approve payments for work completed satisfactorily. Leads or participates in project progress meetings. Gathers and approves project closeout documents. Schedules and oversees warranty repairs.
  
  
• Assists Facility’s and Housing Administration with Financial manager responsibilities of approximately $2mil. in Facility Operations accounts, $2.5mil in medium and small projects, and $800,000 in summer rehabilitation. Approves payments, verifies expenditures of supply/ material orders and vendor expenses, and monitors budget.
  
  
• Collaborates with Housing and FOP Leadership to continually develop a highly effective summer rehabilitation plan for student housing. This team evaluates effectiveness of previous year's methods, analyzes cost vs. effectiveness, creates next year's plan, identifies and prioritizes renovations, furniture replacement and other improvements to request approval for special funding. The Manager develops summer rehab staffing plan, need for equipment, supplies and parts, and projected expenses. Facility’s Administration further evaluates, suggests improvements, and approves the plan.
  
  
• Ensure the quality completion of the Summer Rehab Program including but not limited to the following duties:
  • Coordinate the ordering of all materials needed for the summer rehab program.
  • Assist the Human Resource Department with interviews of applicants.
  • Coordinate with appropriate Housing and Residence Life staff to develop the Summer Rehab schedule.
  • Coordinate the training of the key personnel for the Summer Rehab program.
  • Responsible for a “final inspection” process which drastically minimizes issues during student ‘move-in’ to Housing.
  Engages in a working communications relationship with vendors capable of providing quality services to HRL Facility’s. Evaluates and selects vendors for providing service work, construction, repairs, etc. Sets expectations, monitors work and progress.
  
  
• Identifies Housing furniture needs, seeks funding, and coordinates ordering and installation. Coordinate the donation of replaced furnishings with multiple non-profit organizations.
  
  
• Oversee the timely completion and quality control of the Housing and Residence Life work orders. Provide technical assistance to perform inspections and surveys to ensure a quality maintenance program in the Housing and Residence Life area.
  
  
• With the Housing Facility’s Supervisor coordinating and directing the Housing Summer Rehab Program, May – August, and in the absence of the Housing Facility’s Supervisor, the Manager directly manages the daily work of the Housing Facility’s Maintenance, Grounds and Custodians.
  
  
• Assist the Campus Safety Coordinator with health or safety issues as needed in Housing and Residence Life.
  
  
• Perform duties necessary to educate Housing and Residence Life residents about their new home, their responsibilities and what they should expect from Facility’s.
  
  
• Maintains working knowledge of all building, safety, fire and life safety codes, and regulatory requirements and related changes applicable to facility, plant, and campus grounds management, safety, and construction.
  
  
• Seeks opportunities to learn of methods, means and equipment improvements and changes in the facility’s operational and planning field. Maintain effective relationships with professional colleagues at similar institutions to keep abreast of market developments and best-practices. Attends conferences and seeks other educational opportunities.
  
  
• Work daily with computer based products such as e-mail, Excel, Word, and Powerpoint.
  
  
• Other duties as assigned.

Required Knowledge and Skills

• Bachelor’s degree in Facilities Management, Engineering, Architecture, Business or another related subject, with two years’ experience in facility maintenance, construction related trade, custodial or grounds experience in large facility required. Related Master’s degree a plus. High school diploma or equivalent with seven years’ experience in facility maintenance, construction related trade, custodial or grounds experience in large facility may be considered.
  
  
• Three years’ supervisory experience required.
  
  
• Experience must include management of facilities related projects of medium complexity. Must possess demonstrated ability to plan, organize, direct and implement minor capital projects of moderate complexity and cost; delivering them on time, on budget, and to the satisfaction of users.
  
  
• Thorough understanding of the operations of facilities maintenance, construction, custodial, or grounds as it pertains to large buildings or acreage similar to USI.
  
  
• Requires knowledge of engineering and construction principles and practices, budget and operational management for facility organizations, customer relations, personnel management, or the legal and regulatory overlay pertinent to facility management and construction.
  
  
• Demonstrated ability, interest, and experience in seeking out and applying creative and innovative ways of delivering services and projects efficiently and in ways that add value and enhance safety is required.
  
  
• Must possess strong interpersonal and communication skills, including skills in writing, speaking, and in data analysis and presentation.
  
  
• Collaborative team-oriented management style and effective relationship building skills are required.
  
  
• Must possess sufficient expertise in skilled trades and safety best practices for credibility with staff and vendors and for identification of improvement opportunities in staff selection, training and performance as well as in contract execution by third parties.
  
  
• Valid driver’s license required.

Preferred Knowledge and Skills

Supervisory experience in facilities/construction trade, custodial, or grounds of large complex buildings or apartments preferred.

Regular Work Hours/Travel Requirements

About USI    

The University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for this position include:

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 11% of annual salary.
• Full tuition fee waiver for employees/75% for spouses and dependent children.
• Vacation and sick time
• Holiday pay
• Free access to Recreation, Fitness & Wellness Center.
• Access to on-campus University Health Center and Dental Hygiene Clinic.

For more information about the benefits that USI offers, please visit www.usi.edu/hr/benefits.

Search Committee Chair:

If you have questions about the open position, please contact James Wolfe, search committee chair, at jwolfe2@usi.edu

Best Consideration Date:

For best consideration, please submit materials before August 25, 2025.

Pre-Employment Screening

A background check will be required for employment in this position.

Authorization to Work in the United States

USI typically will not sponsor an employment-related visa for this position.

Interview Accommodations

Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at mcweinzapf@usi.edu or (812) 464-1840. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at HumanRes@usi.edu or (812) 464-1815.

EEO Statement

USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities