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Title: Student Account Assistant

Division: Finance and Administration

Department: Business Office

FLSA Status: Non-Exempt

Salary Range: Grade 6: $14.34/hour

EEO Job Group: 5 E6

Position Summary

The University of Southern Indiana is accepting applications for Student Account Assistant.

Serve as the initial point of contact for students, parents and third parties who contact the Bursar’s Office for assistance with billing and payment questions. Identify customer needs and link to appropriate resources within the Bursar’s Office and across the University.

Duties/Responsibilities 

• Provide customer service support to all customers including but not limited to students, parents, University employees, and third-party vendors. Review, analyze and communicate information regarding accounts as necessary to those inquiring. Discuss viable payment plan options with students to help them remain in good financial standing with the University. Document communication with student in Banner on the student account.
  
  
• Communicate with third party payers either in person or on the phone regarding student accounts ensuring they have appropriate Authorized User status to discuss student account details in TouchNet for billing and 1098T documentation. Analyze the student account and advise the Authorized User on appropriate steps which need to be taken concerning their student’s account.
  
  
• Coordinate and manage the Bursar’s Office email. Identify customer needs, seek input from appropriate Bursar’s Office administrators, and provide timely responses. 
  
  
• Provide reimbursement letters for students to present to their employers/sponsors.
  
  
• Monitor daily report and communicate with collection agencies regarding payments made directly to the University.
  
  
• Review payment plan delinquency reports weekly. Contact students to determine reasons for delinquency and offer options to facilitate payment. 
  
  
• Identify students who should work with Financial Care Team (FCT) and Student Financial Success Center (SFSC).
  
  
• Enter collection fees on student accounts from collection agency statements. 
  
  
• Participate in outreach efforts coordinated by the Payments Coordinator.
  
  
• Identify and evaluate supporting daily paperwork which needs to be scanned and indexed into Banner document imaging.
  
  
• Process payments during peak periods and in the absence of other bursar personnel. 
  
  
• Maintain current knowledge of Family Educational Rights and Privacy Act (FERPA), Fair Debt Collection Practices, Truth in Lending Act, Payment Card Industry standards, applicable accounting standards, and other related regulations and policies. Participate in periodic staff training to ensure compliance and to promote accurate, consistent, and effective communication with customers.
  
  
• Other duties as assigned.

Required Knowledge and Skills

• High school diploma or equivalent.
  
  
• Minimum of one year prior related office experience or one-year related University level coursework.
  
  
• Prior customer service experience.
  
  
• Strong interpersonal skills including written and verbal communication.
  
  
• Strong organizational skills required with ability to manage time and meet deadlines.
  
  
• Ability to make independent decisions.
  
  
• Demonstrated ability to calculate equations of addition, subtraction, multiplication, and division including interpreting percentages, fractions and decimals.
  
  
• Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
  
  
• Attention to detail and accuracy.
  
  
• Strong conflict management resolution skills.

Preferred Knowledge and Skills

• Knowledge of FERPA restrictions.
  
  
• Experience with Ellucian Banner and TouchNet.

Regular Work Hours/Travel Requirements

• Resume

Pre-Employment Screening

A background check will be required for employment in this position.

Authorization to Work in the United States

USI will not sponsor an employment-related visa for this position.

Interview Accommodations

Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at mcweinzapf@usi.edu or (812) 464-1840. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at HumanRes@usi.edu or (812) 464-1815.

EEO Statement

The University of Southern Indiana is an EEO/AA employer. All individuals including minorities, women, individuals with disabilities and veterans are encouraged to apply.